Thirteen years keeping Microsoft environments running, from reimaging PCs on a deployed air base to administering Entra ID and Intune for a law firm today.

I specialize in Microsoft cloud identity and endpoint management, and I build infrastructure and security detection labs (Windows Server, Active Directory, VMware, SIEM) on my own time to stay current with enterprise environments. U.S. Army veteran known for reliability, clear communication, and follow-through under pressure.

Experience

IT roles Military & deployed service

  1. 2023 – present

    IT Help Desk Analyst, Tier 2

    Opensity Solutions (formerly K2 Services), Mobile, AL

    • Administer Microsoft Entra ID and Intune for a 24-attorney, 32-staff law firm, managing device compliance, licensing, and security patching to reduce endpoint vulnerabilities.
    • Resolve 40+ tickets per week across deskside, remote, phone, and email channels while maintaining 95%+ client satisfaction.
    • Deploy and maintain 200+ endpoints and 20+ business applications, sustaining 99% uptime across the firm's device fleet.
    • Author custom Group Policy Objects to enforce workstation security compliance across the domain.
    • Use BeyondTrust for secure remote support and ServiceNow for incident and change tracking.
    • Lead hardware refresh rollouts and firmwide migrations, consistently finishing ahead of schedule.
  2. 2022 – 2023

    End User Support Technician

    Alorica, Mobile, AL

    • Supported Microsoft 365 and multi-factor authentication for a large call center workforce, resolving identity and access issues at scale.
    • Maintained Active Directory and SCCM, keeping accounts organized across OUs and removing inactive accounts.
    • Imaged 1,000+ PCs for a Verizon Wireless deployment using SCCM, and managed inventory for a warehouse of about 4,000 PCs and 2,000 monitors.
    • Provided remote troubleshooting through Bomgar and configured VoIP phones for call center agents.
  3. 2015 – 2022

    IT Systems Technician

    Advanced Systems Design, Mobile, AL

    • Managed PCs, printers, and network hardware for 120 users across 42 retail locations in southern Alabama.
    • Planned and executed a 60-PC technology refresh from scheduling through completion.
    • Maintained Active Directory profiles and password resets, and administered accounts in Microsoft D365.
    • Diagnosed and repaired modem, router, and access point issues, coordinating with external providers as needed.
  4. 2013 – 2015

    IT Specialist

    VT Mobile Aerospace Engineering, Mobile, AL

    • Migrated about 30 desktops and laptops from Windows XP to Windows 7 and provided desktop support for 80 users.
    • Managed Active Directory accounts and supported the SAP application environment.
  5. 2011 – 2013

    Movement Control Specialist

    ITT Exelis, Bagram Air Base, Afghanistan

    • Coordinated logistics and shipping documentation independently in a high-tempo deployed environment, maintaining relationships with business and external partners.
  6. 2008 – 2009

    Information Management Officer

    United States Army, Balad Air Base, Iraq

    • Administered Active Directory accounts for 40 users and migrated about 50 PCs from Windows XP to Windows 7.
    • Reimaged 75+ PCs to provision new users with network access in a deployed operational environment.
  7. 2002 – 2007

    Movement Control Specialist

    United States Army, Mobile, AL

    • Trained 50 personnel on professional development, safety, and operational procedures while supervising the movement of 148,000+ pieces of cargo and equipment.

Education

B.S., Computer Science Information Technology

University of South Alabama, Mobile, AL May 2020

Network Security Administrator Program

New Horizons Computer Learning Center, Pensacola, FL Sep – Nov 2013